OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
142 ratings and 92 comments received in the last 90 days.
16 April 2024
The service offered was professional and non-pressurised. A pleasant change! The sales representative was helpful, patient and considerate. In my opinion, a credit to the organisation
Response from Lloyd Newcastle
Thank you for your Star rating. I am pleased your visit was professional and non-pressurised with the Sales Executive being helpful, patient and considerate. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 April 2024
Lovely tidy showroom offers pleasant facilities. Reveal room perfect.
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased you enjoyed your time in our Centre whilst choosing your new MINI. We're glad you love the 'reveal' room as much as we do. Regards, David Stuart - Head of Business
01 April 2024
All very well organised and extremely good handover, kept me well informed.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10, it really is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
29 March 2024
I knew what I wanted and the salesman Lee was able to really help me work through what was available
Response from Lloyd Newcastle
Thank you for your positive feedback and continued loyalty. I am pleased Lee was able to secure you the MINI you were looking for. I know he will be delighted with his personal mention. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
26 March 2024
Prompt punctual service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service provided as 10/10, it is very much appreciated. Regards, David Stuart - Head of Business
26 March 2024
Jack went above and beyond to find a vehicle which had everything we were looking for. He was friendly and professional throughout, talking us through the car's features in collection.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased Jack went above and beyond to secure you the MINI you were looking for. I know he will be delighted with his personal mention. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
21 March 2024
Fabulous service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
21 March 2024
Friendly efficient service
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased you received a friendly and efficient service during the purchase of your new MINI. Regards, David Stuart - Head of Business
08 March 2024
It was as expected
Response from Lloyd Newcastle
Thank you for your feedback. Regards, David Stuart - Head of Business
24 April 2024
Great service from the Mini Service desk as always, particularly Beth who was so helpful in fitting my car in for an appointment. Always feel the team go above and beyond
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service provided by Beth as 10/10, I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
24 April 2024
prompt service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars for your recent visit, it is much appreciated. Regards, David Stuart - Head of Business
21 April 2024
Overall service was good. But the price for the works was higher than it could have been (in particular labour cost).
Response from Lloyd Newcastle
Thank you for your feedback and Star rating. Regards, David Stuart - Head of Business
20 April 2024
Staff on service desk are brilliant.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I know the team will be delighted at your comments. Regards, David Stuart - Head of Business
20 April 2024
My car was serviced and MOTd efficiently
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business
17 April 2024
Clear on pricing, kept informed on progress
Response from Lloyd Newcastle
Thank you for your Five Star rating. I am pleased you appreciate our clear pricing and that the team kept you fully updated throughout the day. Regards, David Stuart - Head of Business
15 April 2024
Dealt with timely and kept updated.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business
14 April 2024
Beth gave outstanding service and even sourced fresh milk for coffee. Beth was attentive, personable and very professional through out the service period.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service provided by Beth as 10/10, I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
13 April 2024
Car was done very quickly
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased all work was completed in the timescales agreed. Regards, David Stuart - Head of Business
09 April 2024
Brilliant staff, knowledgeable and friendly. Customer service is always second to none with Lloyds Newcastle.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service received from the team as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
23 April 2024
Atlanta from barrack rd (Newcastle) was amazing. from the moment we went into mini to look for a car.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service provided by Atlanta as 10/10. I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business