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Customer Reviews.

sales

5

pleasant helpful staff able to answere all queries

28 November 2017

service

3

I WASN'T VERY HAPPY WITH THE FACT THAT YOU ADVERTISE YOU WILL PRICE MATCH TYRES. THE SAME TYRES, EXACTLY THE SAME , ON THE SAME DAY , FITTED, BALANCED, DISPOSED OF, WOULD HAVE COST £275 at KWIK FIT AS OPPOSED TO THE PRICE I WAS CHARGED.

27 November 2017

service

5

Dealership took time to fault find and even though car is out of warranty there was no charge; they even did a wash and vac Special mention for Phil Atkinson on Service Reception who was very tactful when explaining the possible causes of the problem

27 November 2017

service

5

In addition to carrying out the survey two items are being done under warranty. These were spotted during the service which is very reassuring.

26 November 2017

service

5

Due to the flat tyres I used the recovery service for the first time ever and I couldn't fault the service.

25 November 2017

service

4

The valet is not as thorough as it was.

24 November 2017

sales

5

I was kept informed throughout the process

22 November 2017

service

5

Again, I cannot rate Simon Burton highly enough as prior to his appointment in the servicing department, I considered going elsewhere.

22 November 2017

sales

4

We were kept up to date all through production process.

21 November 2017

service

5

Have confidence that they have done their job properly

21 November 2017

service

5

I was originally told that the work would involve me leaving my car overnight but when I arrived they said they would check if it could be done quicker. They started the work straight away and when it took longer than planned they kept me updated

21 November 2017

sales

5

Our sales managers was very good in understanding our needs and communicating with us.

18 November 2017

service

4

Vehicle pick up organised to suit my preference

17 November 2017

service

5

Good checking and all repairs done in the time specified

16 November 2017

service

5

Staff always friendly and professional.

15 November 2017

service

5

Good service

15 November 2017

service

3

The problem could not be fixed there and then. I was told I needed to bring the car back in and I said I would need a courtesy car and was told that would be fine. the part was in he hadn't booked out a courtesy car so I have had to wait two weeks.

14 November 2017

service

4

Small issue: they don’t vacuum inside the boot!

14 November 2017

service

5

All very smooth and we were taken into Newcastle while service was being carried out.

14 November 2017

service

4

Mini service provide an excellent service when on site, but once you leave the car and go home to wait, service is appalling. Waited for phonecall nothing, rang 4 times left messages, with no reply, 1.5 hours later got call, 2 hrs later than promise

14 November 2017

service

5

Never had a problem with work done during the five years I have been coming g to tHe Newcastle branch

14 November 2017

sales

5

Friendly service. Got a good deal.

07 November 2017

service

5

Exceptional quality and a feeling of being able to trust the people you are entrusting your precious car with.

07 November 2017

sales

5

Excellent experience on all aspects, big thank you to Kristian who was friendly and helpful at all times

07 November 2017

sales

4

Salesman provided an efficient service but was let down by Mini systems. An error in the combined pricing of the Chili and Mini Yours packages resulted in numerous unnecessary visits.Activation code problems also caused more needless visits.

07 November 2017

service

5

We were fully informed on points raised in the Service with no pressure attached and competitive prices.

04 November 2017

service

5

It was excellent

03 November 2017

service

5

Provided a good service to my car and myself

03 November 2017

sales

5

A very pleasant experience. All staff I dealt with either via the telephone or in person where helpful and welcoming.

03 November 2017

service

5

Problem resolved

02 November 2017

service

5

Straight in straight out and nice coffee too.

02 November 2017

sales

5

The service I received after my purchase was transferred to Glenn was excellent. Glenn kept me up to date every step of the way and offered excellent advice.

02 November 2017

service

5

Excellent customer service

01 November 2017

service

5

Nothing was to much trouble. Even the coffee and chocolate brownie was lovely.

31 October 2017

service

5

Friendly and helpful staff. Simon Burton is great at his job.

31 October 2017

service

2

Told problem with Horn which took from Thursday till Tuesday to sort. Then told problem was also airbag. Car left dusty and smudged inside when picking up. Paid for wheel alignment - now warning messages appearing re tyres and another on dash

31 October 2017

service

5

All service items carried out in a professional manner, and the car was returned spotless.

30 October 2017

service

5

Kept informed and car was ready in time for when I required it.

30 October 2017

service

5

No problems at all.

27 October 2017

service

5

Great team who always offer great customer service!

27 October 2017

service

5

Excellent customer service employee who is bright, helpful and gets the job done.

26 October 2017

service

5

Couldn’t fault anything at all.

25 October 2017

service

5

Very well organised

25 October 2017

service

5

I can’t fault the service in any respect whether mechanical or customer

25 October 2017

sales

4

Overall excellent service without any hard sell demonstrates a customer first mentality, and willingness to be flexible

25 October 2017

service

5

I feel safe driving my car after it's been into the garage

24 October 2017

service

3

unsure as car was in for mot but was contacted 3 times when my car was left at garage -once to say car had passed mot then to be told my service agreement did not cover the next oil change then sales .

24 October 2017

service

5

Efficient and friendly; also organised a taxi into town

24 October 2017

sales

5

Everything was done in good time, and was all very easy and efficient. The guys couldnt do enough to help us and make life easier.

24 October 2017

sales

5

All my options were taken into conciderarion , to help me make the best choice during the purchase of my car , and the delivery process was smooth , exciting and the customer service was excellent.

24 October 2017