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SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
166 ratings and 109 comments received in the last 90 days.
04 May 2025
Everything was great.
03 May 2025
I had many questions along the way and Brett responded efficiently.
29 April 2025
Atlanta and all her team were so helpful, friendly and communicative from my first visit to driving away in my new mini. I love my car and can't thank them enough for all their help and kindness in the process
20 April 2025
Fantastic customer service received from the team at Lloyds.
17 April 2025
Lovely staff to work with
01 April 2025
friendly informative staff, took time to explain
01 April 2025
Completely satisfied with the whole process from start to finish.
30 March 2025
7th Mini from Lloyds Newcastle since 2007 and have known Lori all along. Jordan very friendly and professional.
29 March 2025
It was all first class !
27 March 2025
Everyone at Mini was excellent
25 March 2025
Jordan was helpful and went out of his way to find the mini i wanted.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased you found Jordan to be helpful and that he went above and beyond to deliver the MINI that you wanted. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Atlanta Crane & Lori Bensley (Newcastle Mini) were brilliant to deal with throughout the whole process - from enquiry to handover. This is the 5th mini purchase in the family, wouldn't deal with anyone else.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from Lori and Atlanta as 10/10. I know they will both be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
As always, I was completely satisfied with the service at Lloyd Mini, Newcastle. The whole experience was straightforward and easy, from the beginning of the ordering process to the delivery, thanks to the expertise of the staff.
Response from Lloyd Newcastle
Thank you for your continued loyalty and for providing us with Five Stars. I am pleased your whole experience was straightforward and easy. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 March 2025
My purchasing experience from beginning to end was one of ease and convenience, I felt valued and looked after every step of fhe way. My only issue was that the car could have been detailed to a higher standard.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased your purchasing experience from beginning to end was easy and convenient and that you were made to feel valued and looked after. Please accept my apologies that we let you down in relation to the detailing standards, we will certainly use your feedback to improve this going forward. Regards, David Stuart - Head of Business
06 March 2025
Kept upto date with the delivery date of my car by Lee White at Lloyd's Barracks road.This is my 5th mini and this was the best handover of all of the cars Lee gave a great explanation of everything and answered all my questions.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from Lee as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Jordan dealt efficiently
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received from Jordan as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Attention to detail and professional service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
Amazing staff and service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 May 2025
Good service
09 May 2025
Amazing customer service. Returned my car pristine!
09 May 2025
Excellent customer service. The staff kept me updated on the progress.
05 May 2025
Booked in quickly, problem diagnosed promptly, fixed same day. Great service.
05 May 2025
Perfect service
04 May 2025
Overall completely satisfied. Disappointed on having to bring my car back due to a technical problem, however happy with how that has been handled, and again customer service shone through.
04 May 2025
The customer service team were lovely no issues at all.
28 April 2025
All staff very friendly & approachable
28 April 2025
Excellent professional friendly service
26 April 2025
Because the offer to pick up and drop off and the guy was really lovely.
26 April 2025
Very thorough and timely
25 April 2025
Wonderful staff
25 April 2025
Car was cared for by professionals
24 April 2025
Professional and courteous.
24 April 2025
Dealer very accommodating to my needs
23 April 2025
Staff at Lloyd are very good. They keep my vehicle running extremely well which is now 7yrs old.
21 April 2025
Efficient, friendly and explaining in detail
20 April 2025
Car now has AC again. Needed for the summer. Brakes done. Thanks ??
19 April 2025
Everything that was required was carried out to a high quality and customer service was, as always, second to none. A special thank you to both the lady and gentleman on the Service Desk on the day of our visit.
17 April 2025
As above and handy for bus
17 April 2025
great service
16 April 2025
Always a fabulous job and clean my car as well which is amazing thank you
16 April 2025
I was well looked after while waiting
15 April 2025
Good service all round
14 April 2025
Car service ok, still waiting for a phone call re a tyre!!
10 April 2025
It was easy to book and was ready when expected. No hassle
10 April 2025
Sorted problem
09 April 2025
Great customer service
08 April 2025
The team at Lloyd Newcastle are always extremely friendly and helpful. I have always had a perfect customer service there and they always try to do something extra for you which is so rare nowadays.
08 April 2025
Excellent service, thorough yet quick health check and fab communication
05 April 2025
As above
05 April 2025
GOOD COMMUNICATION THROUGHOUT
04 April 2025
Good communication, car was ready to collect after one day. Beth on reception was very helpful and friendly.
03 April 2025
Everything about the experience was great
02 April 2025
All work / servicing completed on time
01 April 2025
The problem with my car was diagnosed very quickly and repaired within a week. The staff were very friendly and the provision of a courtesy car was greatly appreciated.
01 April 2025
Great service as usual from Mini, especially Beth who takes time to really explain the situation to me.
01 April 2025
Beth and Peter are absolutely brilliant
31 March 2025
everything seems satisfactory
31 March 2025
What more can I say?! Excelkent service
30 March 2025
Work done very satisfactory
30 March 2025
Very efficient
28 March 2025
Always good
26 March 2025
Work took a little longer than anticipated kept informed and Beth really helpful
Response from Lloyd Newcastle
Thank you for providing us with Five Stars for your recent visit. I am sorry that the work took a little longer than anticipated on this occasion however I am pleased you found Beth helpful and that she kept you fully updated throughout. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Customer Service was Excellent
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service that you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Car was ready for when I needed it to be. Work carried out was first class.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed and to your complete satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Helpful friendly staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars for your recent visit. I am pleased you found the team to be helpful and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
All fine. Offered a coffee to takeaway, which was nice.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you were able to enjoy our 'coffee to go'. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Efficient service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
Great staff
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
Efficient service, job completed in expected time frame.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed in the agreed timescales. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
I asked for my car to be ready by a certain time and it was
Response from Lloyd Newcastle
Thank you for providing us with Five Stars. I am pleased all work was completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Quick, efficient service.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. I am pleased your visit was quick and efficient. Regards, David Stuart - Head of Business
15 March 2025
Excellent that the car can be collected from my home and a bonus to have it washed.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased you are happy with the Collection and Delivery service that we offer. Regards, David Stuart - Head of Business
15 March 2025
Super efficient
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
14 March 2025
Excellent service from booking it in to collection
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
14 March 2025
Couldn't fault them
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
13 March 2025
Beth phones we organise a suitable date. The delightful driver picks up and returns my Mini once everything is completed. Beth keeps me up to date on progress and once the service I can simply pay the charge over the phone.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 March 2025
Having had 4,cars in recent years it speaks for itself
Response from Lloyd Newcastle
Thank you for your continued loyalty. Thank you also for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
10 March 2025
All went as planned. Good communication.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars, I am pleased your visit went as planned and you received good communication from the team. Regards, David Stuart - Head of Business
09 March 2025
See above
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
Would have given 5 stars but for one problem linked to health check revelations
Response from Lloyd Newcastle
Thank you for your feedback. I am very sorry that you felt unable to provide us with Five Stars on this occasion, due to issues linked to your Health Check. We will certainly share your feedback with the teams so we can improve going forward. Regards, David Stuart - Head of Business
06 March 2025
Customer service is always great. I am aware the service team will disconnect dash cams however, should they not re connect them after the service. If not, tell the customer it is something they will have to do themselves.
Response from Lloyd Newcastle
Thank you for your feedback and Star rating. I am pleased the customer service you receive is always 'great', however I am very sorry that on this occasion your dashcam was not reconnected, we have shared this with this team to improve going forward. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Collection and delivery exceptional.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you are able to take advantage of the Collection and Delivery service and that you are able to rate it so highly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 March 2025
Job was completed to a high standard
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. I am pleased all was was completed to a high standard. Regards, David Stuart - Head of Business
03 March 2025
Very thing was dealt with and explained to me
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased your visit went well with everything being explained fully. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2025
Very efficient
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2025
Efficient booking in and arranging for service, was booked in for the next week I was offered a lift for when I had dropped my car off if I had needed one Really pleasant helpful staff
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased you found our booking processes efficient and the team pleasant and helpful. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2025
The staff were really helpful and friendly. My car was ready at the time I requested.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team helpful and friendly and that your MINI was ready within the time scales agreed. Regards, David Stuart - Head of Business
01 March 2025
Beth was very helpful and great to deal with.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating. I am pleased you found Beth to be helpful during your visit, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 February 2025
Very efficient
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 February 2025
Swift service comfortable waiting area
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you were able to enjoy our waiting area whilst your MINI was serviced. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2025
Friendly and helpful staff, appointment ran like clockwork
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased your visit went and you found the team to be friendly and helpful. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2025
Issue was rectified
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the issue is now fully rectified to your satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2025
see above
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
26 February 2025
Ditto as the same for first question.
Response from Lloyd Newcastle
Thank you for your positive feedback and Five Star rating, I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 February 2025
A lower price for older cars would be good.
Response from Lloyd Newcastle
Thank you for your feedback and Star rating. We offer MINI Personalised Pricing for older cars where there is varied discounts applied to Parts for cars older than 3 years. The team will be able to confirm fully what discounts for your specific MINI. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2025
Very
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
23 February 2025
Friendly reception staff, work carried out as expected, car clean afterwards. Although the radio station had been changed and the colour of the light around the navigation screen
Response from Lloyd Newcastle
Thank you for your feedback and Star rating. I am pleased all work was completed as expected however I am sorry to hear that the radio station and light colour around the Satnav had not been returned to your settings. We will certainly share this with the team so we can improve going forward. Regards, David Stuart - Head of Business
23 February 2025
The work was carried out promptly and efficiently
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased all work was completed in the time scales agreed. Regards, David Stuart - Head of Business
23 February 2025
Excellent service very helpful
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
22 February 2025
I had been advised that the recall job could take up to 2 days, I asked if at all possible could I have it back the same day, they couldn't guarantee but I got a call at 3.30 to say I could collect.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased we were able to return your car the same day as requested. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 February 2025
See above
Response from Lloyd Newcastle
Thank you for your Star rating and feedback regarding the advisory on your MOT. We will certainly use this to improve going forward. Regards, David Stuart - Head of Business
22 February 2025
As above
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
21 February 2025
Happy with service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
20 February 2025
I understand that sometimes small oversights can happen, but discovering these issues was disheartening. Could these problems indicate that some additional training may be required for the technicians who worked on my vehicle?
Response from Lloyd Newcastle
Thank you for your feedback. Please accept my sincere apologies that your visit did not live up to our usual high standards, I know our Service Manager has made contact with you to discuss this further. Regards, David Stuart - Head of Business
19 February 2025
Great customer service
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
18 February 2025
Quick service and contacted promptly to collect vehicle.
Response from Lloyd Newcastle
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
The reason we visited was for a recall. The service team were very friendly and knowledgeable. There was only one down side, I was asked if I wanted the car vacuumed and washed which I said yes but it didn't happen.
Response from Lloyd Newcastle
Thank you for your feedback and Star rating. I am pleased your visit went well and you found the team to be friendly and knowledgeable, I am however sorry that your MINI did not receive our usual complimentary Wash and Vacuum, please do let the service team know when you are next passing and we can arrange to have this carried out. Regards, David Stuart - Head of Business
17 February 2025
Fantastic - stress free
Response from Lloyd Newcastle
Thank you for providing us with Five Stars for your recent visit, I am pleased your visit was stress-free. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 May 2025
Process explained well and clarifications of things was helpful as not bought a car from new before.